Reference

Your Rights and Our Rules at 3333v

Every account on 3333v operates under a clear set of terms — covering how your data is handled, what we expect from your account use, and how you can reach us when something needs to change.

Clear account termsDANA, OVO, GoPay wallet policyData handling standardsContact paths for policy requestsRegion-dependent access rules
3333v Your Rights and Our Rules at 3333v
POLICY CONTACT

How to Reach Us About Legal Matters

Policy questions — whether about your data, a specific account term, or a wallet transaction dispute — go to our support team directly. We handle account-level legal requests separately from general help queries, so flag the nature of your request when you get in touch and we'll route it to the right person.

Live Chat Open the chat widget from your account dashboard. Flag your message as a policy or legal query so it reaches the account compliance team directly.
Email Support Send your request, including your registered account ID and the specific policy area you need addressed, to our support email listed inside your account settings.
Account Help Centre Find policy documents, wallet terms and account data request forms in the Help section of your account. Available to all registered accounts in eligible regions.
HOW WE HANDLE THIS

Data, Security and Account Integrity

We built our account security and data practices around the way Indonesia-based accounts actually work — linked wallets, mobile-first access and e-wallet verification steps included. Here is what that looks like in practice across four areas.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We do not store raw passwords. Session tokens expire automatically on inactivity to limit unauthorised access.

Wallet Data Handling

DANA, OVO and GoPay wallet identifiers linked to your account are encrypted at rest. We use them only to match incoming and outgoing transactions — never shared with third parties outside legal obligation.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser at any time without losing account access.

Data Retention and Requests

Account data is retained only as long as your account is active or as required by applicable law. Submit a data access or deletion request via live chat or support email; we aim to respond within the period required by relevant rules.

Legal and Account Policy Questions Answered

These are the policy questions we get most often. If yours is not here, open a chat or email us with your account ID and we'll address it directly.

Access depends on local law and is available only where your region permits online gaming platforms. Check whether your region qualifies before opening an account.

We collect your name, registered mobile number, and the e-wallet identifiers you link — such as DANA or OVO account details — for identity verification and transaction matching.

Open a chat from your account dashboard or email support with your account ID. Flag it as a data access request and we will process it according to applicable retention rules.

We delete wallet identifiers linked to GoPay, OVO or DANA once they are no longer needed. Data we are legally required to retain stays only for the minimum period required.

The same account terms apply across all eligible regions. Local law takes precedence where it applies, but there are no different rule sets for accounts registered in different Indonesian cities.

Contact us via live chat or email, referencing your account ID and the specific decision. Policy disputes are handled by our account compliance team, separate from general support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.